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Front of House Security

We make the right impression, first time, every time

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Front of House Security

The front of house Security Officer is your company’s first line of contact, whether this is to meet and greet or act as a deterrent. Active Response Security personnel can blend in seamlessly with existing staff or stand out (plain clothes or uniform). Front of house security services is critical to the effective operation of your corporate building. Front of house security, reception security personnel and concierge must possess all the right, natural skill sets and be highly vigilant in today’s crime and terrorist climate. Carefully selected, thoroughly vetted and highly trained, Active Response Security will provide you with outstanding personnel who will become part of your team and are fully supported by our Operational Managers. Our personnel both male and female are your brand ambassadors and provide the highest standards of security and first impressions to your staff, clients and visitors.

Our team delivers first class impressions day by day, knowing they are responsible for that first vital impression which can impact the business of our customers. They’re dedicated experts who take pride in personalising your welcome. Our front of house Security personnel upholds the highest security standards of integrity in all their dealings with clients and the public at large; at the same time provide quality 5* customer care that your business depends on. Their style of deliverance is supervised by operational managers that fully comprehend what you are trying to achieve and can deliver. That’s why we ensure that our operational management team is consistently exceptional.

Adding maximum value to our services

They will:

  • Meet, greet and identify customer requirements by listening and interpreting information provided and resolving query at first contact where possible or refer to relevant internal /external department
  • Work with your organisations Management Team in the delivery of ‘Specific Service’ and other initiatives that improve the customer/client experience
  • Develop a clear understanding of the company’s activities, goals and requirements in order to provide a knowledgeable service
  • To ensure that the Security Industry is represented in a professional manner and to always comply with the requirements of the Security Industry Authority