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Our Pledge To You

We are always striving to improve the service we offer to our customers

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Our Pledge To You

Active Response Security Services Limited has a reputation as a high performing, cost efficient service provider. We are always striving to improve the service we offer to our customers by listening and responding to their needs.

Our customer pledge describes our service standards – the levels to which you can expect us to perform to when delivering our services.

We will continue to deliver services in the most effective and efficient way to provide the best possible value for money for our customers.

If you would like to comment on our Customer Pledge, please contact us.

Our Approach

Our approach to customer service is all about putting involvement with our customers at the heart of everything we do. It is based on our core values which have been been developed by staff to guide the way we work together to deliver even better services for our customers.

We want everyone to know the level of service they can expect from us so that you can be sure you’ll get the same standard whenever you make contact with our team.

Our Organisational Values

  • Engaging with our customers – We want to listen and learn from our customers to make sure we understand your needs and can tailor our services to meet them.
  • Always improving – We want to make sure sure we are continually improving our services so that they are flexible and can change as our customers needs change.
  • Leading the way – We want our services to be visionary and to make sure there is a whole organisation approach to delivering services.
  • Acting with integrity – We want to be open and honest with our customers so that they know they can trust us. We will be accountable for our actions and will follow through with our commitments.
  • Valuing our people – We want to be an employer of choice. Our services are delivered through people so we know we need to invest in them.